Our commitment
We design, build, and procure for accessibility. We follow the W3C's Web Content Accessibility Guidelines (WCAG) 2.2 AA across our public site, training experiences, and downloadable documents, and we pursue AAA on critical journeys where feasible.
Scope: aec.llc, training portals, downloadable PDFs/Office files, and customer communications. Third-party tools are included in our procurement reviews (see "Third-party" below).
Conformance status
Status: Partially conformant with WCAG 2.2 AA. This means many requirements are met, and we have identified areas to improve. We publish known issues and a remediation plan below.
Standards and regulations
- WCAG 2.2 AA (primary target)
- EN 301 549 (EU accessibility requirements) where applicable
- U.S. Section 508 alignment for public sector engagements
- ADA Title III obligations for digital customer experiences
If you require a formal statement for procurement, we can provide a VPAT®/ACR on request: [email protected].
How we test
- Automated checks: axe-core, HTML validators, color contrast tests on each release.
- Manual reviews: keyboard-only paths, focus order, semantics, captions and transcripts.
- Assistive tech spot-checks: screen readers (NVDA + Firefox, JAWS + Chrome/Edge, VoiceOver + Safari), magnifiers, and voice control (Dragon / OS dictation).
- User testing: periodic sessions with participants who use assistive technologies.
Supported environments
| Platform | Screen reader | Browser | Status |
|---|---|---|---|
| Windows | NVDA | Firefox ESR | Primary test pair |
| Windows | JAWS | Chrome / Edge | Primary test pair |
| macOS | VoiceOver | Safari | Primary test pair |
| iOS/iPadOS | VoiceOver | Safari | Spot checks |
| Android | TalkBack | Chrome | Spot checks |
We aim for consistent behavior across current OS/browser LTS channels.
Training and content accessibility
Training
- Live sessions: real-time captions on request, accessible slide decks, keyboard-friendly platforms.
- On-demand: captions and transcripts for videos; descriptive titles; logical heading structure.
- Alternate formats: large-print and high-contrast handouts on request.
- Self-paced courses: compatible with screen readers and keyboard navigation.
Documents
- Tagged PDFs (headings, lists, tables, reading order, language).
- Descriptive link text and alt text for images and figures.
- Accessible certificate templates; contact us for alternative formats.
- ISO documentation with proper structure and navigation aids.
Physical and event accessibility
- Step-free access at all office locations (USA, France, Germany, Netherlands, Dubai, Pakistan, Hong Kong, Australia, South Africa).
- Accessible restrooms and meeting rooms.
- Hearing assistance on request for instructor-led training.
- Emergency procedures that include people with disabilities.
- Reserved parking spaces and accessible transportation information.
If you plan to visit any of our offices, email [email protected] 48 hours in advance to arrange accommodations.
Third-party platforms
Some services (training portals, payment, scheduling, certification systems) are provided by third parties. We evaluate accessibility during procurement and ask for VPAT/ACR documentation. If an issue arises in a third-party tool, we will provide a workaround or alternative channel while we work with the vendor.
Current third-party services include online training platforms, payment processors, calendar scheduling, and certificate verification systems. We maintain accessibility requirements in all vendor agreements.
Known issues
- Some legacy ISO documentation PDFs lack full structural tags. Workaround: request accessible versions via [email protected]; remediation in progress.
- Video transcripts are being added to training recordings from 2023 and earlier. Workaround: captions available; transcripts available on request; completion target: Q1 2025.
- Certificate verification page requires JavaScript for full functionality. Workaround: email verification available; enhancement planned for Q2 2025.
We track all accessibility issues in our development backlog and prioritize fixes based on impact and user feedback.
Accessibility roadmap
Near term (Q1 2025)
- Independent WCAG 2.2 AA audit of key user journeys (certification, training enrollment, verification).
- Remediate PDF tags on top 100 downloaded ISO documents.
- Publish comprehensive VPAT/ACR for website and training platforms.
- Implement enhanced keyboard navigation for certification portal.
Mid term (Q2–Q3 2025)
- Roll out design system components with documented ARIA patterns.
- Extend captions + transcripts to 100% of on-demand training content.
- Introduce quarterly user testing sessions with assistive technology users.
- Launch accessibility training program for all customer-facing staff.
Roadmap may change as priorities shift or standards evolve. We welcome feedback on prioritization.
Accessibility support and feedback
Need accessibility support?
If you encounter a barrier or need an alternative format, contact us:
- Email: [email protected]
- Phone: +1 (215) 297-6625 (Relay services welcome)
- WhatsApp: Available for accessibility requests
- Contact form: aec.llc/contact
Response targets: We acknowledge within 1 business day and provide a resolution or accommodation plan within 5 business days.
What to include in your request
- Description of the accessibility barrier or accommodation needed
- Which page, training course, or service you're trying to access
- What assistive technology or accessibility features you're using
- Your preferred alternative format (if requesting document accommodations)
All accessibility requests are treated with priority and confidentiality.
Your feedback helps us improve
We value feedback from people with disabilities and anyone who encounters accessibility barriers. Your input helps us:
- Identify and fix problems we may have missed
- Prioritize improvements that matter most to our users
- Better understand real-world accessibility needs
- Improve our testing and design processes
Feedback is always welcome — whether it's about something that's working well, something that needs improvement, or suggestions for new accessibility features.
Document history
Last updated:
Owner: AEC Accessibility Team
Contact: [email protected]
Review cycle: Updated quarterly or as needed for significant changes
This accessibility statement is reviewed and updated regularly to reflect our current accessibility posture and improvement plans.